The Southtowns Stars general policy on refunds is, by default, a strict NO-REFUND policy. Organizational and team budgets are set at the start of the season, based on the number of players registered to a team. As such, there are very limited circumstances where a refund will be granted. Some notes on this:

• Deposits are NOT refundable and should not be requested for refund.
• An injury that causes a player to be unable to play DOES NOT imply that a player will be granted a refund.
  • Injured players are still considered part of their team and are encouraged to continue joining team activities, where possible.
• Leaving a team by choice or deciding not to play DOES NOT warrant a refund.
• Disciplinary action resulting in a player being removed from playing for the team DOES NOT grant a player reason to receive a refund.
• This list is not an exhaustive list of reasons, each case will be reviewed based on the information collected by the organization.

If you would still like to request a refund: please make a board inquiry detailing the player, what team they're on, and the reason you're requesting a refund. The Board of Directors will review the inquiry and make a decision, which will be communicated with you as soon as possible.